AI Field Agents now support the Address field as a target output. The agent generates a structured address from record context — populating dispatch locations from incident descriptions, shipping addresses from lead notes, or project sites from proposal text — with the same governance, Manual/Automatic run controls, and audit-trail logging as the existing Text and Single Select Field Agents. ITSM service desks generating dispatch locations, sales teams parsing prospect leads into shipping addresses, PMO leads inferring site locations from proposals, and any workflow where the address is knowable-from-context rather than typed by hand get a first-class AI target for structured location data.
Key Highlights
- New Field Type Coverage: Address joins Title, Text, Number, SmartDoc, Text Area, Single Select, Multiple Select, Status, and Link as a supported target for AI Field Agents. Same prompt-builder UI, same governance model, same audit trail — new output type.
- Structured Output, Not Just Text: The agent generates a properly-structured address (street, city, state, postal code, country) that populates the Address field's native storage model. Search, geocoding, and mapping integrations work against AI-generated addresses exactly as they do against typed ones.
- Manual and Automatic Runs: Configure Automatic runs to re-evaluate the address whenever a triggering field changes, or leave Automatic off for user-initiated runs from Grid view, the Record Page, or a Record Details widget.
- Full Audit Trail: Every AI-populated address logs as AI-driven activity in the record's audit history. Manual overrides re-attribute cleanly to the user who made the edit, preserving traceability.
- Same Workspace Governance: Requires the workspace-level AI Field Agents toggle. Inherits the workspace's Internet Search setting when relevant. Uses the connection registry from the July 14 Managed Connections release for provider/model routing.
How It Works
- Open an Address field's Field Settings and switch to the AI Field Agent tab.
- Toggle Enable AI Field Agent. Compose the prompt referencing other fields on the record with the field-variable selector (for example: "Generate the dispatch address for this incident based on {{Location Description}}, {{Nearest Landmark}}, and {{Asset Site}}").
- Pick a Connection from the dropdown of admin-enabled connections for AI Field Agent on the current solution.
- Optionally enable Automatic runs so the address re-generates when the triggering fields change; leave off for manual-only runs.
- Save. On the Record Page or Grid view, run the agent manually or watch it populate automatically as record context evolves. The generated address appears in the Address field and the activity log flags the change as AI-generated.
Requires the workspace-level AI Field Agents toggle in Workspace Administration → AI Control Center → AI Field Agents. Available on all plans.