Loop actions in automations can now loop over the values in a list-style field on a single record. Service desks fanning a request to multiple owners, GRC workflows looping over a list of related controls, and PMO automations splitting per-member work all get a more direct path than chaining multiple Find Records steps.
Key Highlights
- New Loop Source: Loop over the values in a list-style field (Linked Record, Assigned To, Team, Multiple Select, Tags, Email, Phone, URL, IP Address, or any Lookup to those types) on a single record.
- Per-Value Cycle: Each cycle exposes Current Item with both the current value and the source record's context, so downstream actions can reference either freely.
- ITSM Service Desk Ready: Route a single request to every member in its Assigned To list with one action per member, no chained Find Records required.
- Team Member Loop: For Team fields, choose to loop over the teams themselves or over the deduplicated union of all team members.
- Backward Compatible: Existing loops over record lists work unchanged; this is an additive option.
How It Works
- In a Loop action, choose 'a list field on a single record' as the source instead of the default 'list of records'.
- Pick the source record (Trigger output or Single Find output) and the specific list field on that record to loop over.
- The loop runs once per value in that field; Current Item exposes the value and the record context.
- For Team fields, an additional choice lets you loop over the team names or the unique list of members across all selected teams (with deduplication for members who belong to multiple teams).
- Each cycle's actions reference Current Item just like any other loop step, including Find, Update, Create, and Send Email actions.
Use this when you need to fan one request out to a list of owners, send an email per item in a Multiple Select field, or process every value in a list-bearing field without writing extra Find steps.