new
All Plans
Data & Field Management
Introducing the Team Field
A new Team field type joins Assigned To as a first-class way to allocate work in SmartSuite. Service desks routing tickets to a service team, change-approval boards routing to an oversight team, and PMO leaders splitting work across squads can now treat teams as the unit of assignment, with full permission inheritance.
Key Highlights
- New Team Field: Pick Team from the Project Essentials field category, with single or multi-value selection and the same display options as Assigned To.
- Permission Inheritance: Team members get Contributor, Assignee, or Assignee+ access to records based on their team's table permission, exactly mirroring how individual assignment works today.
- ITSM Service Desks: Route a ticket to its target service team and every member of that team gains the right access automatically, with no per-user grant management.
- Team Email Routing: A new optional Team Email property handles notifications cleanly, sending to one address with the team's distribution list handling delivery, falling back to individual member emails when no team email is set.
- 'My Team' Filter: Build views scoped to 'Where Responsible Team is My Team' once and every user sees the records assigned to their own teams without per-user filter duplication.
How It Works
- When configuring a field, choose Team under Project Essentials, set single or multi-value, and pick from the list of teams with access to the table.
- Notifications honor the Team Email when set, or send to individual members with deduplication when the same person belongs to multiple selected teams.
- An Assigned To field can optionally link to a Team field as its Parent Team, narrowing the Assigned To picker to members of the currently selected team.
- Filter operators match Assigned To, including a new 'My Team' comparison value that resolves to the current user's team memberships at view time.
- Supported across Grid, Kanban, Form, Calendar, Timeline, Gantt, Map, and Charts, plus bulk update, import, public API, Document Designer, and formulas (as text for single-value, list for multi-value).
Use the Team field to clean up workflows that previously hacked around assignment via tags or duplicate Assigned To fields, especially in service desk intake, change management, and compliance ownership tracking.