Make type size in Comm Center Emails consistent across field types | Voters

Make type size in Comm Center Emails consistent across field types

Travel That Delights

When you send an email from in the comm center placing fields from the record, the smartdoc fields type size is different from the other fields. (Displays larger in desktop browser emails and smaller on mobile from surrounding text. The other field types seem to be consistent.

October 23, 2024

Jon Darbyshire

Great to hear your perspective, Travel That Delights! I have a few more questions for you:

Can you specify which smartdoc fields are displaying inconsistently?
Could you provide examples of the 'other fields' that are displaying consistently for comparison?
Is this issue occurring across all devices and email clients or specific ones?

Travel That Delights

Jon Darbyshire Upon looking further it's the text area field (not smartdoc) that is different from all of the others when the placeholder is used in an email from the communications center.
I've tested sending an email with text, number, percentage, formula, lookup, email, title field, rollup, linked record, url, single select, and status fields and when the email is sent the font size is different for only the text area field. 
In the sent mail message in the comm center the type is larger for the inserted text area field than for the other inserted fields listed above. When the message is received in gmail the text for the text area field is larger as well. I've only been able to test it in gmail email client on a Mac desktop, and iphone gmail app.