Restrict Data Export
J
Jakub Gardyza
We have a similar problem. Our client suspects that customer data has been extracted from the database/CRM. It would be good to solve this or limit the possibility of export for selected user groups. The absolute minimum should be the ability to check whether such an event occurred in the logs.
Nate Montgomery @ SmartSuite
Merged in a post:
Big security issue , big bug on export all records
G
Guru
Currently, your software allows all users to export client contact and other crucial details via a simple export button. While this feature may be convenient, it raises a significant concern regarding data security. In my experience, I've used various software tools, including free versions, and have noticed that many of them restrict the export of data to Excel or other formats. This limitation is particularly evident in software like HubSpot, where only administrators can export data, and it is delivered via email, rather than a direct download, which is also present in the free version of HubSpot.
Security Concerns and Potential Risks
The reason for raising this issue is not to criticize your platform, but rather to highlight a potential vulnerability in terms of data security. When it comes to a CRM system, unrestricted data export can be a significant risk for businesses, especially as they grow in size. Imagine a 500-employee company; monitoring data export and preventing unauthorized data transfers becomes a critical concern. In this context, I'd like to propose a potential solution – the implementation of user-level export restrictions, allowing control over who can export data.
Addressing Data Copy and Paste Vulnerabilities
Additionally, I've observed that users can easily copy and paste records from your software, making it a potential point of vulnerability for data leaks. While your software is undeniably fantastic, especially as a no-code tool, this limitation might deter potential users who prioritize data security. In today's business landscape, safeguarding sensitive data is paramount, and I believe addressing this concern would further enhance your software's appeal.
Potential for Becoming the Market Leader
I firmly believe that if you take action on this suggestion and implement user-level export restrictions, your software could become the number one product in the market with top-notch data security. For context, I recently transitioned from Monday.com due to concerns about data export capabilities and found your software to be far more user-friendly. At least in Monday.com, some users are unable to directly copy and paste data, which adds an extra layer of security.
Request for Consideration and Action
I kindly request that you seriously consider this feature request. It is not only a matter of importance to my company but also a security threat that could affect all companies using your software. Without proper export restrictions, there is a risk that data could find its way into unauthorized hands, possibly being sold in grey markets.
Conclusion
I believe that addressing this issue will not only safeguard the interests of your users but also contribute to the continued success of your software. I look forward to your response and hope that this suggestion will be taken into account and acted upon in the near future. If it is not implemented, I may have to explore alternative solutions that offer enhanced security features.
Thank you for your attention to this matter, and I trust that your commitment to improving your software will ensure its continued success.
Sincerely,
Guru Anand
G
Guru